Does nona22 sell my personal data to third parties?

Absolutely not. nona22 has never and will never sell, rent, or commercialise members' personal data to any third party for marketing purposes or any other purpose unrelated to the services you use. Your data is only shared with service providers who assist us in operating the platform, and they are bound by strict confidentiality agreements.

How do I request a copy or deletion of my personal data?

You may submit a data access or deletion request by emailing support@nona22.pro with the subject line "Personal Data Request". Include your full name and registered email so we can verify your identity. We will process requests within 30 business days. Please note that certain deletions may be subject to legal retention obligations that prevent immediate removal.

What happens to my data after I close my nona22 account?

After account closure, nona22 will retain your data for the period required by law — typically between five and seven years depending on the data type — primarily for financial transaction records and KYC documents. Once the mandatory retention period expires, your data will be securely and permanently deleted from all our systems. You may contact us for more information on specific retention periods for particular data categories.

Is my financial information, such as my bank account number, safe at nona22?

Yes, the security of your financial information is our highest priority. Financial data is stored in isolated systems protected by 256-bit encryption and multi-layered access controls. We do not store full credit or debit card details — only the data necessary to process transactions. All payment processing is handled through certified and trusted payment gateways.

Can I withdraw my consent to receive promotional emails from nona22?

Yes, you may withdraw your consent to receive marketing communications at any time. Simply click the "Unsubscribe" link found at the bottom of any promotional email we send, or contact our support team via live chat or email at support@nona22.pro. Please note that this withdrawal applies to promotional emails only — we will still send important notices related to your account and security, which cannot be unsubscribed from.

nona22 | Privacy Policy – Your Data Protection and Security

1 Information We Collect

As a responsible online entertainment platform, nona22 collects various categories of information from our members to ensure a safe, seamless, and personalised experience for every user. All data collection is carried out transparently and solely for the purposes stated in this policy.

The following are the main categories of information we collect:

Data Category	Example Information	Primary Purpose
Identity Data	Full name, date of birth, gender, identification card number	Identity verification (KYC)
Contact Data	Email address, phone number, residential address	Communications and account verification
Financial Data	Bank account number, bank name, digital wallet	Deposit and withdrawal processing
Technical Data	IP address, device type, browser, operating system	Platform security and improvement
Usage Data	Game history, session duration, wagering patterns	Responsible gaming compliance
Communication Data	Support chat logs, emails, help tickets	Customer service improvement

We do not collect information beyond what is required for the stated purposes. This "minimum collection" principle is central to our privacy approach.

2 How We Collect Data

Nona22 collects your personal data through several different methods throughout your interactions with our platform:

Account Registration: Information you provide directly when creating a new account, including your name, email, phone number, and date of birth.
KYC Process: Identity verification documents such as copies of your ID card, passport, or other official documents submitted during the verification process.
Financial Transactions: Information related to deposits and withdrawals entered when making transactions through our platform.
Platform Usage: Data collected automatically as you use the platform, including activity logs, gameplay patterns, and interactions with the interface.
Support Communications: Information you share when interacting with our customer support team via live chat, email, or other channels.
Cookies and Similar Technologies: Data collected automatically via cookies, tracking pixels, and similar technologies as you browse our website.

We will never request sensitive information such as your full password, bank PIN, or OTP via email or chat. If you receive such a request claiming to be from nona22, please report it to our security team immediately.

3 Purpose of Data Use

Nona22 uses collected personal data solely for legitimate and necessary purposes. We do not process your data for any other purpose without informing you in advance. The primary purposes for which your data is used are as follows:

Account Management: Creating, verifying, and securely managing your member account on the nona22 platform.
Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely through trusted payment providers.
Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and any security threats to our platform and members.
Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting requirements to authorities where mandated.
Responsible Gaming: Monitoring wagering patterns to identify early signs of problem gambling and provide appropriate assistance to members in need.
Customer Support: Handling enquiries, complaints, and assistance requests from our members efficiently and effectively.
Platform Improvement: Analysing usage patterns to continuously improve user experience, system performance, and our games offering.
Service Communications: Sending important account notices, security updates, and relevant promotional information (subject to your communication preferences).

4 Information Sharing

Nona22 respects your privacy and does not disclose your personal information to third parties except in the following circumstances:

Trusted Service Providers: We share necessary data with payment service providers, gaming platforms, and technology infrastructure providers that help us operate the platform. All third parties are bound by strict confidentiality agreements and may only use your data for the specific agreed purposes.
Legal Requirements: nona22 may disclose your information to government authorities, law enforcement agencies, or regulatory bodies when required by law or a valid court order.
Fraud Prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with fraud prevention agencies or involved financial institutions for investigation purposes.
Business Transfer: Should nona22 be involved in a merger, acquisition, or asset transfer, member data may be transferred to the new entity, subject to adequate notice to members and continued privacy protections.

nona22 has never sold, rented, or exchanged members' personal data for any commercial gain. This is our unwavering commitment to all platform members.

5 Data Security

Nona22 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or alteration. Key security measures we have in place include:

End-to-End Encryption: All data transmitted between your device and nona22's servers is protected using TLS 1.3 and 256-bit SSL encryption, ensuring your information cannot be intercepted while in transit.
Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of protection on their accounts.
Continuous Monitoring: Our security system monitors all account activity around the clock and will issue an immediate alert upon detecting any suspicious patterns or unauthorised login attempts.
Internal Access Controls: Only nona22 staff who genuinely need access to specific data to carry out their duties will be granted access permissions, based on the principle of least privilege.
Regular Security Audits: nona22 conducts regular security audits and penetration testing by independent cybersecurity experts to identify and address any system vulnerabilities.
Incident Response Plan: We have established procedures to handle any data security breaches, including prompt notification to affected members in accordance with legal requirements.

6 Cookies & Tracking Technologies

Nona22 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members interact with our services. The types of cookies we use are as follows:

Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled as they are essential for platform operation.
Performance Cookies: Collecting information about how visitors use our website — such as the most frequently visited pages and any error messages — to help us improve platform performance.
Functional Cookies: Enabling the platform to remember your preferences such as language, region, and display settings to deliver a more personalised experience.
Analytics Cookies: Helping us understand aggregated, anonymised usage patterns for service improvement purposes.

You can manage and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the nona22 platform. For more information on managing cookies, please refer to your browser's help documentation.

7 Your Privacy Rights

As a nona22 member, you have rights over your personal data. We fully respect and facilitate the exercise of these rights:

Right of Access

You have the right to request a copy of all personal data we hold regarding your account at any time.

Right to Rectification

If any of your data is inaccurate or outdated, you have the right to request an immediate correction at no charge.

Right to Erasure

You may request deletion of your personal data, subject to applicable legal retention obligations.

Right to Restriction

You may request that we restrict the processing of your data under certain circumstances while your objection is under review.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another provider.

Right to Object

You may object to the processing of your data for direct marketing or other purposes at any time.

To exercise any of the above rights, contact our privacy team at [email protected]. We will process your request within 30 business days. No fees are charged for reasonable requests.

8 Data Storage & Deletion

Nona22 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Retention periods vary depending on the type of data:

Active Account Data: Retained for the duration your account remains active on the nona22 platform and for a specified period after account closure to meet legal requirements.
Financial Transaction Records: Retained for a minimum of seven (7) years after the transaction occurs, in accordance with applicable financial laws and regulations in Malaysia.
KYC Data: Retained for a minimum of five (5) years after the business relationship ends, as required by anti-money laundering laws.
Communication Logs: Customer support communication records are retained for two (2) years for quality control and dispute resolution purposes.
Cookie Data: Depending on the type of cookie, this data is stored for anywhere between one session and a maximum of two (2) years.

Once the retention period expires or data is no longer needed, nona22 will securely delete or anonymize the data using methods that ensure it cannot be recovered or accessed again.

9 Children's Privacy

Nona22 is an entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from minors.

Should we discover that personal data has been collected from a minor without valid consent, we will take immediate steps to delete that data and terminate the relevant account.

Parents and guardians who believe their child may have registered on the nona22 platform are encouraged to contact us immediately at [email protected]. We will handle such cases with full priority and confidentiality.

10 Privacy Policy Amendments

Nona22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or relevant technological developments.

Any material amendments will be communicated to members via their registered email or a prominent notice on the platform's homepage at least seven (7) days before the changes take effect. For minor amendments that do not materially affect your rights, we may only update the revision date at the top of this document.

Continued use of the nona22 platform after any amendments take effect will be considered your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of the latest applicable privacy policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how nona22 handles your personal data, please contact our Privacy Officer through the following channels:

Privacy Email: [email protected] (please state the subject "Privacy Enquiry")
Live Chat: Available 24/7 directly via the nona22 platform
Telegram & WhatsApp: Details available on the platform after login

Our privacy team is committed to responding to all enquiries within 72 business hours. For more complex issues relating to privacy rights and data deletion, the full response period is up to 30 business days.

For further related information, please also refer to Terms and Conditions and Responsible Gaming Policy ours.

Privacy Policy nona22

Why Your Data Safe With Us

256-bit SSL Encryption

No Third-Party Data Sales

Full Control in Your Hands

24/7 Threat Monitoring

Segregated Data Storage

International Regulatory Compliance